Support and Legal
Where to ask, where to check status, and the terms that govern use of the API.
Where to Ask
| For | Write to |
|---|---|
| API access, keys, plans, invoices and enterprise terms | api@cantoncap.cc |
| A figure that looks wrong, an outage, a bug, a security report | tech@cantoncap.cc |
| Listing an asset, a venue or an issuer; partnerships | partner@cantoncap.cc |
| Your account and anything else | support@cantoncap.cc |
When you report a problem with a request, include the status.request_id from the response, the time, the endpoint and its parameters. Never send your API key. Developer plans include email support and Pro plans priority support; see Plans and limits. Support is at cantoncap.cc/support and contact details at cantoncap.cc/contact.
Status
The state of the data sources is published at cantoncap.cc/status, and your code can read the same signal from GET /v1/status/sources. Each figure also carries its own last_updated_at, which is the most precise freshness signal there is.
Your Keys and Billing
- Reveal, copy and replace keys under Account, API keys on cantoncap.cc.
- Plans are paid by card through Stripe. Receipts, invoices, the payment method and cancellation are in the customer portal linked from your account.
- Plans and prices: cantoncap.cc/api.
Terms and Privacy
Use of the API is governed by the API Terms, together with the general Terms of Use. How we handle personal data, including the account behind an API key, is set out in the Privacy Policy. All legal documents are at cantoncap.cc/legal.
CantonCap is operated by Titan Limited, 3rd Floor Ritter House, P.O. Box 3189, Tortola VG1110, British Virgin Islands. Market data is provided for information only and is not investment advice.